Cancellations
Maison Omcasa
Cancellation Policy
Once your order is placed, you will receive an immediate confirmation email. As we work swiftly to fulfil orders, cancellations are only possible within 8 hours of purchase.
To cancel, contact us at Support@omcasa.com with your order number.
Cancellations are not guaranteed, especially if the order is already being prepared or shipped. Cancellations are not processed on weekends.
If approved, a refund will be issued minus a 9% processing fee.
If more than 8 hours have passed, you may return your order by following our Returns and Refunds Policy.
To answer your questions, we offer quick support throughout the week during the following hours:
Get in touch
| Monday – Friday | 9:00 AM – 4:30 PM (UTC+0) |
| Saturday – Sunday | 10:00 AM – 2:00 PM (UTC+0) |
| Email support | 7 days a week |
| Support@omcasa.com | |